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Privacy Policy

1. Introduction

AgoryLeads LLC ("we," "our," "us," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (agoryleads.com), use our services, or interact with our business operations.

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Our Business: We are a San Francisco-based lead generation company that connects insurance brokers and agencies with qualified consumers seeking insurance products. Our operations include partnerships with global call centers to fulfill lead generation services.

2. Information We Collect

Personal Information
We collect the following categories of personal information:
From Insurance Professionals (Clients):

  • Contact information (name, email, phone, business address)

  • Business details (agency name, license numbers, insurance lines of interest)

  • Payment information (billing address, payment methods)

  • Communication preferences and service requirements

From Consumers (Lead Sources):

  • Contact information (name, phone, email, address)

  • Insurance needs and preferences

  • Demographic information (age, income range, family size)

  • Health information (for health insurance leads only - handled per HIPAA standards)

  • Vehicle information (for auto insurance leads)

  • Property information (for property insurance leads)

Automatically Collected Information

  • Website usage data (IP address, browser type, pages visited)

  • Device information and identifiers

  • Cookies and similar tracking technologies

  • Call recordings and quality monitoring data

3. How We Collect Information

Direct Collection:

  • Website forms and contact submissions

  • Phone calls and live chat interactions

  • Service agreements and contracts

  • Consumer surveys and lead qualification processes

Third-Party Sources:

  • Global call center partners operating under our direction

  • Lead generation partners and affiliates

  • Public databases and marketing lists (where legally permissible)

  • Social media and online advertising platforms

4. How We Use Your Information

For Insurance Professionals (Clients):

  • Deliver purchased leads and services

  • Process payments and manage accounts

  • Provide customer support and service improvements

  • Send service updates, marketing communications, and industry insights

  • Comply with legal obligations and industry regulations

For Consumers (Lead Sources):

  • Connect you with qualified insurance professionals

  • Qualify your insurance needs and preferences

  • Improve our lead generation and matching processes

  • Comply with TCPA, HIPAA, and other applicable regulations

Business Operations:

  • Monitor and improve service quality

  • Conduct analytics and performance measurement

  • Train staff and call center partners

  • Prevent fraud and ensure compliance

  • Fulfill legal obligations and regulatory reporting

5. Information Sharing and Disclosure

With Insurance Professionals:

We share qualified consumer information with our insurance professional clients as part of our core service delivery.

With Global Call Center Partners:

We work with call centers located internationally to fulfill lead generation services. These partners:

  • Operate under strict contractual agreements

  • Are required to maintain equivalent privacy and security standards

  • Have limited access to information necessary for service delivery only

  • Are prohibited from using information for their own purposes

Other Disclosures:

We may share information in the following circumstances:

  • Legal Requirements: To comply with applicable laws, regulations, court orders, or government requests

  • Business Transfers: In connection with mergers, acquisitions, or sale of business assets

  • Service Providers: With vendors who assist with business operations (payment processing, IT services, compliance monitoring)

  • Consent: When you provide explicit consent for specific disclosures

We Do Not Sell Personal Information

AgoryLeads does not sell personal information to third parties for monetary consideration.

6. Data Security

We implement comprehensive security measures to protect personal information:

Technical Safeguards:

  • Encryption of data in transit and at rest

  • Secure servers located in the United States

  • Access controls and authentication requirements

  • Regular security audits and vulnerability assessments

Administrative Safeguards:

  • Employee privacy and security training

  • Incident response procedures

  • Vendor management and oversight programs

  • Regular policy reviews and updates

Physical Safeguards:

  • Secure facility access controls

  • Environmental protections for servers and equipment

  • Secure disposal of physical documents and media

7. International Data Transfers

As we operate with global call center partners, some personal information may be transferred to, processed, or stored in countries outside the United States. We ensure all international transfers include appropriate safeguards:

  • Contractual data protection clauses

  • Adequacy determinations or approved transfer mechanisms

  • Regular compliance monitoring and audits

  • Equivalent privacy protection standards

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy:

  • Consumer Lead Information: Retained for up to 7 years for compliance and audit purposes

  • Client Business Information: Retained for the duration of the business relationship plus 7 years

  • Call Recordings: Retained for up to 2 years for quality assurance and compliance

  • Website Usage Data: Retained for up to 2 years for analytics purposes

9. Your Privacy Rights

  • Right to Know: Categories and specific pieces of personal information collected

  • Right to Delete: Request deletion of personal information

  • Right to Opt-Out: Opt-out of sale of personal information (note: we do not sell information)

  • Right to Non-Discrimination: Equal service and pricing regardless of privacy choices

HIPAA Rights (Health Insurance Leads):

If you provided health information for health insurance leads, you have additional rights under HIPAA:

  • Access to your protected health information

  • Request amendments to your health information

  • Request restrictions on how your health information is used or disclosed

  • Request confidential communications

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality and user experience

  • Analyze website traffic and usage patterns

  • Deliver targeted advertising and content

  • Remember your preferences and settings

You can control cookies through your browser settings, though some website features may not function properly if cookies are disabled.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

12. Do Not Call Compliance

  • We maintain strict compliance with federal and state Do Not Call regulations:

  • All phone numbers are scrubbed against National and state DNC registries

  • Consumer requests to be removed from calling lists are honored immediately

  • DNC requests are applied globally across all our systems and partners

  • Regular DNC list updates and compliance monitoring

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. We will:

  • Post updated policies on our website with revision dates

  • Provide notice of material changes via email or website notification

  • Maintain previous versions for reference

14. Contact Information

Privacy Questions or Requests:

  • Email: privacy@agoryleads.com

  • Phone: +1 551 358 9881

  • Mail: AgoryLeads LLC, ATTN: Privacy Officer, 5562 Arcadia Cir. Discovery Bay CA 94505, 

General Business Inquiries:

HIPAA Privacy Officer:

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Legal Disclaimer:

This Privacy Policy is designed to comply with applicable privacy laws. However, we recommend having this document reviewed by qualified legal counsel before implementation to ensure full compliance with your specific business operations and applicable regulations.

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